Privacy policy

WineCellar.co.za is owned and operated by Wine Cellar Club (Pty) Ltd (Company Registration Number: 2014/026268/07), trading as Wine Cellar Fine Wine Merchants, a South African company with registered offices at Unit 4 Price’s Park, Nelson Road, Observatory, 7925, Cape Town (‘WineCellar.co.za’, ‘we’, ‘us’ or ‘our’).

Please read this Privacy Policy carefully to understand how we collect, use and share your personal information. This forms part of the WineCellar.co.za terms of use.

This Privacy Policy applies to persons visiting, browsing, registering on and purchasing on WineCellar.co.za (from now on referred to as ‘Users’). Furthermore, it applies to suppliers, wine merchants, estates/producers and other suppliers or professionals we may contract with.

Information we collect when you visit WineCellar.co.za

WineCellar.co.za uses automatic systems of data collection, such as cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We also use Google Analytics which enables us to track conversions. This means that we are able to track when a person visits WineCellar.co.za. We are also able to obtain certain information about Users, namely geographical location, how long you were on WineCellar.co.za, what sites you were on that led you to ours. Users that visit WineCellar.co.za or interact with WineCellar.co.za may receive adverts we run in their Facebook and Instagram newsfeeds.

Information we collect when you sign up to our newsletter

When you enter your email address on WineCellar.co.za to receive our newsletter, you are consenting to us sending you this communication. We will only use the information you provide for this purpose.

Information we collect when you register on WineCellar.co.za and purchase products

We share your name and address with the courier company for the purposes of products delivering your products to you. We use third-party payment providers, namely Peach Payment, PayFast, PayU and SnapScan, to process your payments.

Information we collect when you become a supplier

We collect names, contact details, financial and tax information from suppliers and professional service providers so we can place orders and make payment in respect of any goods or services we may receive. We do this on the basis of the intention of contracting with you or for the performance of a contract we have with you.

In respect of the wine estates/producers of wines we sell on WineCellar.co.za, we may use information relating to your products and in some instances your staff to market WineCellar.co.za and your products on our social media sites and WineCellar.co.za. We do this as we have a legitimate interest in marketing your products and WineCellar.co.za for making sales, which is in your benefit as well.

Processing and transferring personal information

Personal information held by us is processed by appropriate members of staff for the purposes for which the information was provided. Some of our systems on WineCellar.co.za are provided by third parties, including:

  • Peach Payments, PayFast, PayU and SnapScan (RSA) which provide the payment platforms and process payments on our behalf and accordingly have access to your name, contact details and financial information;
  • MailChimp (USA) is used for the purposes of sending out newsletters and accordingly has access to your name and email address;
  • AWS (USA) which hosts WineCellar.co.za and does not have access to your personal information.

All our third party service providers are required to take appropriate security measures to protect your personal information. We do not allow our third party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions.

Security measures

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Retention of your data

We will not retain your personal information longer than the period for which it is needed and in compliance with applicable law.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request to info@winecellar.co.za.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect to ensure that the personal information of yours that we have on file is always accurate, up-to-date, relevant and complete.

Change to our Privacy Policy

Any changes made to this Privacy Policy in the future will be posted on WineCellar.co.za and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this notice.

Who to contact regarding this Privacy Policy

Should you have any queries regarding this Privacy Policy or would like to enforce any rights you may have, please contact:

Chief Executive Officer
Wine Cellar Club (Pty) Ltd
Unit 4 Price’s Park, Nelson Road, Observatory, 7925, Cape Town
info@winecellar.co.za